Frequently Asked Questions

Our ramps are designed to handle motorcycles up to 1,500 lbs. The AUN250 folding ramp and AUN210 standard ramp both feature heavy-duty aluminum construction with reinforced support beams for maximum stability and safety.

The AUN250 is our premium folding ramp that folds in half for easy storage and transport. The AUN210 is a standard one-piece ramp. Both offer the same weight capacity and durability, but the AUN250 is ideal for those with limited storage space.

Yes! Our ramps feature adjustable legs that accommodate various truck bed heights from 18" to 36". This makes them compatible with most pickup trucks, vans, and trailers.

Our ramps are constructed from heavy-duty aircraft-grade aluminum with a non-slip textured surface. This provides excellent durability while keeping the weight manageable for one-person setup.

Shipping rates vary based on your location and the products ordered. During checkout, you will see the exact shipping cost calculated for your order. We offer competitive rates and work with reliable carriers to ensure your ramp arrives safely.

Most orders ship within 1-2 business days. Standard delivery takes 5-7 business days, while expedited shipping options are available at checkout for faster delivery.

Currently, we only ship within the United States. We are working on expanding our shipping options to Canada and other countries in the future.

Absolutely! Once your order ships, you will receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.

All EZ Cycle Ramp products come with a 2 Year Neo-Dyne Manufacturers Warranty against manufacturing defects. This covers any issues with materials or workmanship under normal use conditions.

Contact our customer service team at [email protected] or call 800-687-4410 with your order number and a description of the issue. We will work with you to resolve the problem quickly.

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. The product must be in original condition and packaging.

For warranty claims and defective products, we cover all return shipping costs. For standard returns within the 30-day period, the customer is responsible for return shipping.

Our ramps are designed for quick and easy setup. Most customers can set up the ramp in under 5 minutes without any tools. The AUN250 folding ramp unfolds and locks into place with a simple pin system.

Yes! Our ramps are designed with the solo rider in mind. The wide track width and non-slip surface provide stability, making it safe for one person to load their motorcycle. However, we always recommend having a spotter for heavy bikes.

Our ramps are compatible with most standard pickup trucks, enclosed trailers, and cargo vans. Use our online configurator to enter your vehicle specifications and we will recommend the best ramp for your setup.

Minimal maintenance is required. Simply wipe down with a damp cloth after use to remove dirt and debris. Periodically check all pins and locks to ensure they are secure. Store in a dry location when not in use.

Yes! EZ Cycle Ramp is proudly veteran-owned and operated since 1999. We understand the importance of quality, reliability, and standing behind our products.

We maintain an A+ rating with the Better Business Bureau, reflecting our commitment to customer satisfaction and ethical business practices.

You can reach us by phone at 800-687-4410 (Monday-Friday, 9 AM - 5 PM EST), email at [email protected], or use the chat assistant on this page for instant help.

We primarily operate online to keep our prices competitive. However, you can see our products at various motorcycle shows and events throughout the year. Check our social media for upcoming appearances.